Operational Excellence + Measurable Growth

Has your association outgrown its management model?

Fifteen statements, three minutes. Score each one honestly and get an instant read on where the strain is and what to do about it.

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Leadership Capacity

1. Our executive (or board chair) spends most of their time on administration rather than strategy.
2. If our key staff person or volunteer left tomorrow, critical knowledge would leave with them.
3. Board meetings are mostly operational updates rather than decisions.

Financial Visibility

4. Board members learn about financial problems in the board packet rather than before it.
5. Monthly financial statements are late, inconsistent, or not produced at all.
6. One person can move association money without a second approval.

Member Engagement

7. Renewal reminders and follow-up happen late or inconsistently.
8. Event attendance and committee participation are flat or declining.
9. We cannot easily identify which members are at risk of not renewing.

Systems & Technology

10. Member, event, email, and financial data live in separate systems that do not connect.
11. Basic reports take hours of manual work to produce.
12. Core operations have no documented procedures.

Revenue & Growth

13. Dues make up most of our revenue.
14. Sponsorship and other non-dues programs are flat or unmanaged.
15. Our growth goals have stalled for two years or more.
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    What the Score Measures

    The scorecard reflects five patterns that show up when an association’s management model reaches its capacity ceiling. Read the full analysis in Five Signs Your Association Has Outgrown Its Current Management Model.