Fully Managed IT Services

What We Deliver

Association Core’s Fully Managed IT Services eliminate the burden of IT management from association leadership. We own the full technology infrastructure lifecycle — from endpoint security to cloud administration — so your staff can focus on mission-critical work instead of technology problems.

Scope of Services

• End-to-End IT Infrastructure ManagementServer, network, and endpoint management ensuring uptime, performance, and security across all association systems with documented SLAs and proactive monitoring.
• Helpdesk & Technical SupportTiered support for staff with defined response SLAs, ticket tracking, and resolution documentation — eliminating IT as a productivity drag on association operations.
• Cybersecurity Monitoring & ComplianceContinuous threat monitoring, patch management, security awareness training, and compliance with applicable frameworks including NIST and common nonprofit security standards.
• Hardware & Software Lifecycle ManagementProcurement planning, asset tracking, license management, and refresh cycle governance — ensuring you’re never running unsupported or vulnerable software.
• Cloud Services AdministrationMicrosoft 365, Google Workspace, and cloud infrastructure management — including provisioning, access control, backup management, and cost optimization.
• IT Vendor Management & ProcurementVendor selection, contract negotiation, performance management, and spend consolidation across all technology vendors — leveraging our purchasing scale on your behalf.

Our Approach